Return Policy

At Pakeez Mart, we are committed to providing our customers with the highest quality products and an excellent shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: You may initiate a return within 15 days from the date of purchase.
• Conditions for Return:
  • The item must be in its original packaging and in the same condition as when you received it.
  • You must have proof of purchase (e.g., order number, receipt, or packing slip).
• Return Process:
  • Contact our customer support team at pakeezmart@gmail.com to request a return authorization.
  • Once your request is approved, we will provide you with instructions on how to return the item.
  • Please securely package the item, and include a copy of your proof of purchase.
  • You are responsible for return shipping costs, unless the return is due to our error.
• Refund:
  • Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Please allow 5 business days for the refund to appear on your statement.

Refunds

• Eligibility:
  • Refunds will be issued for the purchase price of the item(s) returned in accordance with our return policy.
• Non-Refundable Items:
  • Some items are non-refundable, including
  • Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately at pakeezmart@gmail.com to arrange for a replacement or refund.

Exchanges

• Eligibility: You may request an exchange for an item of equal or lesser value within 5 days from the date of purchase.
• Conditions for Exchange:
  • The item must be in its original packaging and in the same condition as when you received it.
  • You must have proof of purchase (e.g., order number, receipt, or packing slip).
• Exchange Process:
  • Contact our customer support team at pakeezmart@gmail.com to request an exchange authorization.
  • Once your request is approved, we will provide you with instructions on how to proceed with the exchange.

Damaged Products

If you receive a damaged product:

• Contact us within 24 hours at pakeezmart@gmail.com with your:

1. Your Order Number
2. A video where you can describe the problem and show the product.
3. Clear images that display the issue with the product.
4. Your Full Name
5. Your email address
6. A contact number where we can reach you

• We’ll assist promptly and guide you through the return or refund process.
• Returns or refunds are applicable only for products damaged during transit or due to manufacturing defects.
• Keep the original packaging and unused items for the return process.
• The damaged item must be unused and returned in its original packaging.
• We reserve the right to refuse returns or refunds if the damage is due to mishandling or negligence on the part of the customer.
• The return or refund policy for damaged products is applicable within 24 hours from the date of delivery.

Refund payment methods

You can request a refund in your Bank, Jazz Cash, and EasyPaisa accounts. 

For any further queries regarding Returns, you can contact us at pakeezmart@gmail.com or may call/whatsapp us at +923151046566